This page explains how to request the deletion of your ZAP account and the associated data. You can do it directly in the app, or by email if you no longer have access to it.
Open ZAP, then:
Profile (bottom-right tab), Settings, Delete my account, then confirm.
Deletion is immediate: your identity is erased and your profile is no longer accessible or identifiable.
Write to [email protected] from your account's email address, with the subject “Account deletion”.
We process the request within 30 days maximum. Use this same channel to request complete erasure (GDPR right to erasure), beyond the anonymisation performed in the app.
When the account is deleted, this data is erased or anonymised:
email address, password, pseudo (replaced by an anonymous identifier), vibe and interests. Your profile becomes anonymous and unidentifiable.
Some content may be kept in anonymised form, dissociated from your identity, for safety, moderation and compliance with our legal obligations (in particular the protection of minors):
messages sent in conversations and rooms, and technical moderation logs. Security and moderation logs are kept for up to 12 months, then deleted. On a complete erasure request (see §2), this content is deleted within the limits allowed by law.
Immediate deletion from the app · email request processed within 30 days · logs deleted within 12 months.